Last Updated: August 2026
Overview
At Miyaar Mobile Shop, customer satisfaction is our priority — but to keep things fair for everyone, our return and exchange policy lasts 2–7 days, depending on the type of product. If the specified time window has passed since delivery, we will not be able to offer a refund or exchange.
To be eligible for a return or exchange, all of the following conditions must be met — no exceptions:
- The product must be completely unused and in the exact same condition as received
- The product must show no signs of use — no scratches, marks, dirt, or wear of any kind
- Original packaging must be fully intact and undamaged
- All accessories, manuals, cables, and box contents must be included
- Proof of purchase (order confirmation or receipt) is required
Products that have been used, opened, scratched, or show any signs of handling beyond basic inspection will not be accepted for return or exchange under any circumstances.
Brand Warranty Products
Items from Boya, DJI, Maono, Jmary, iCON, Faster, Plokama, Ronin, and MEMO, or any product with a brand-provided warranty, are not returnable.
However, such items may be exchanged within 7 days of receiving the parcel, provided the product is completely unused and in its original, sealed packaging.
Warranty claims or repairs for branded products are processed through the respective brand and typically take 15–20 days.
Damaged or Broken on Arrival
If your order arrives physically damaged or broken, you must record a clear unboxing video at the time of opening the parcel and share it with us immediately via WhatsApp.
⚠️ Claims without unboxing video evidence will not be accepted — this protects both you and us in verifying genuine transit damage.
Non-Branded Products
Non-branded products (phone covers, tempered glass, cables, holders, etc.) can be returned within 2 days of receiving the parcel, provided they are unused and in original condition.
What Is NOT Eligible for Exchange or Return
- Products that have been used, even once
- Products with scratches, marks, or physical damage caused after delivery
- Products returned without original packaging or missing accessories
- Products where the protective seal has been opened (for sealed items)
- Requests made after the applicable exchange window has passed
- Items purchased on clearance/final sale (if marked as such)
Delivery Charges
- Return shipping charges are paid by the customer
- Original delivery charges are non-refundable in all cases, including approved returns and exchanges
Refunds & Exchange
- For Cash on Delivery (COD) orders, a 7% deduction applies on both refunds and exchanges (4% government tax + 3% courier GST and FBR fee). This covers non-recoverable charges once a parcel has been shipped. The remaining amount is either refunded or adjusted against the value of the exchange order.
- Approved refunds are processed back to the original payment method within a few working days after the returned item has been received and inspected.
- Exchange orders are processed and dispatched only after the returned item has been received and passed inspection.
How to Request a Return or Exchange
- Contact us via WhatsApp before sending anything back — items sent without prior approval will not be accepted
- Share your order details, reason for return, and clear photos/videos of the product
- Once approved, we’ll share instructions on how and where to send the item
- Your refund/exchange will be processed after inspection, as per the timelines above
Need Help?
For any questions regarding returns, exchanges, or refunds, please contact us before sending anything back.
📍 Miyaar Mobile Shop — Main Dhok Syedan Chowk, near Street 37-A, Rawalpindi
📞 Call: +92 328 5260654
💬 WhatsApp: +92 340 5400605
📧 Email: miyaarmobileshop@gmail.com | support@miyaarofficial.pk
🌐 Website: miyaarofficial.pk